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Rose Queendom accepts returns for our products if they meet all the following criteria:

  • The product is defective, and that an email with photo of the damaged item and order number was sent to us within 7 days of receipt.
  • Product is purchased within 7 days.
  • Product is unused, unopened with original packaging intact.
  • Product must be sent out and reach us within 7 working days upon confirmation from us.
  • Product must be sent via registered mail to 2 Jalan Lokam, Kensington Square #01-17, Singapore 537846. And shipping tracking invoice to be provided. 
  • Product must be packed in proper parcel/carton packaging with sufficient cushioning to prevent damage during delivery.
  • Parcel packaging must be labelled with order reference number for easy tracking.