Rose Queendom accepts returns for our products if they meet all the following criteria:
- The product is defective, and that an email with photo of the damaged item and order number was sent to us within 7 days of receipt.
- Product is purchased within 7 days.
- Product is unused, unopened with original packaging intact.
- Product must be sent out and reach us within 7 working days upon confirmation from us.
- Product must be sent via registered mail to 2 Jalan Lokam, Kensington Square #01-17, Singapore 537846. And shipping tracking invoice to be provided.
- Product must be packed in proper parcel/carton packaging with sufficient cushioning to prevent damage during delivery.
- Parcel packaging must be labelled with order reference number for easy tracking.