FREE LOCAL SHIPPING FOR ORDERS ABOVE $60. Need help? Whatsapp us at 8795 2699.

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FAQ & Shipping

Rose Queendom

When was Rose Queendom founded?
Rose Queendom was founded in 2018.
 

Product Info 

Where are Rose Queendom products made and manufactured?
Rose Queendom products are made and manufactured in Australia, New Zealand, France and US. We are continuously sourcing for more great products from other countries.

Is there a benefit in using organic and/or natural products?

Our skin is a living, breathing organ, and the largest in our body. Much of what we apply on our skin is absorbed into our body, that includes the synthetic chemicals in many skincare preparations. Over time, these "foreign substances" accumulate and can cause potential issues like skin allergies (such as contact dermatitis or eczema) or even disrupt other systems in the body.

As people become more aware of the potential issues caused by the large numbers of chemicals used in manufacturing skin care and personal care products, and even foods, more and more people realise the need to use organic products.

Do your products have an expiration date?
Yes. However, this ensures a product it's integrity, quality, performance and safeness for consumer use within a period of time. Our products have a 2-year expiration date from the date of manufacture and 6 months of use, once opened within this 2-year period.
Correctly storing your product is essential to ensuring the best quality for use - Keep out of direct heat or sunlight and keep sealed when not in use.

Where are your manufacturers based?
In Australia, New Zealand, France and the United States currently.

 

Payment Methods

Is it safe and secure to shop at Rose Queendom?
Your personal information is kept secure and private during the entire checkout process. We do not share or sell your personal details to any third party.

What kind of payment method may I use?
Credit Card (Visa/Mastercard) 

 

Shipping

Where do you deliver to?
Currently delivery is within Singapore only.

How long does delivery take?
Delivery takes 3-5 working days. 

What is the minimum purchase amount to enjoy free delivery service?
For orders of S$60 nett and above (after discounts), we will waive the delivery fee.

Delivery fee as below:
Below 5kg : $4.50
5-10kg : $7.50
10-15kg : $10.50

Self Collection
Self collection is now available!
You can collect your items from our popup booth at:
2 Jalan Lokam, Kensingston Square, #01-17, Singapore 537846.
We will notify you once the items are ready for collection (within 2-3 working days).
The store is open on Tuesday - Sundays, 11am - 7pm. Close on Mondays.

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